Register for service and incident management

The NHS England National Service Desk provides 24/7 first line support to national IT applications such as Spine, Personal Demographics Service (PDS), Care Identity Service (CIS) and e-Referral Service (e-RS).

Registering your details will give you the ability to report your incidents or requests to NHS England, as well as receive them if you are registering as a resolver group.

Q.1

Is your organisation already registered for the NHS England National Service Desk?
Q.1.1

Have you registered for the NHS England National Service Desk using the online Service Discovery form?

Register using the Organisation Discovery form.

Not providing the relevant information will increase the time of approval and may result in application rejection.

Q.2

Do you have an incident management process in place for End User Organisations that is consistent with the NHS England Incident Management process?
Supporting information

This is separate from clinical safety incident management.

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