Register for service and incident management

The NHS England National Service Desk provides 24/7 first line support to national IT applications such as Spine, Personal Demographics Service (PDS), Care Identity Service (CIS) and e-Referral Service (e-RS).

Registering your details will give you the ability to report your incidents or requests to NHS England, as well as receive them if you are registering as a resolver group.

Q.1

Have you registered appropriate contacts to enable access to the NHS National IT Customer Support Portal? Customer Service Portal - Customer Support
Supporting information

If you have not registered previously (e.g. when integrating another NHS England Service), or wish to add new contacts, please complete the User Registration - Customer Support form.

Registration is mandatory for partners and suppliers contacts to obtain support via the NHS National IT Customer Support Portal.

For further assistance on how to access the portal, please see Customer Service Public - Customer Portal Account Guidance

The NHS National Service Desk (NSD) logs incidents, Service requests for national applications and Services, and National Back Office enquiries.
Email: ssd.nationalservicedesk@nhs.net
Phone: 0300 303 5035

Q.2

Do you have an incident management process in place for End User Organisations that is consistent with the NHS England Incident Management process?
Supporting information

This is separate from clinical safety incident management.

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