Accessibility statement for the NHS Digital Onboarding service

This accessibility statement applies to the Digital Onboarding Service. This website is run by NHS England.

We want as many people as possible to be able to use this website. We are committed to making this website accessible to all users.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording:

We’ll consider your request and get back to you within 3 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact us at

We would welcome any chance to conduct an interview with users that have accessibility needs, if you can help, contact us at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due the non-compliances listed below:

  • some page elements require improved contrast
  • validation needs to be added to input fields that request a telephone number
  • validation needs to be added to input fields that request dates
  • we need to improve the "focus state" on some of our web pages

We plan to address these non-compliances in Spring 2023.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

For an external user, we meet the criteria as explained in this accessibility statement. Some roles that are for internal use only have not yet been fully assessed for accessibility.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs, Microsoft Word and Excel documents are essential to providing our services. For example, our Connection Agreement, a legal text, is sometimes provided on a case by case basis as a PDF. These are not considered to be in scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 31 March 2023.

This website was last tested during March 2023. The test was carried out by internal team members, doing a combination of automated and manual testing. The primary focus was on external users as they account for the majority of our user base.