Help and support building healthcare software

If you already registered with us for service and incident management (step 10 of our onboarding process) then you can receive service updates and raise live incidents.

To raise live incidents, contact the NHS national service desk. You can contact them via email [email protected], phone 0300 303 5035 or via our Customer Service Portal - Customer Support (service-now.com).

Did you already look for the answer to your question in our:

• API specifications in our API and integration catalogue
• documentation, guides and tutorials, including the introduction to healthcare technology, building healthcare software guides or testing guide
• interactive product backlog

Join our developer community

Get support or give help on integrating with our APIs by checking out our developer community:

• search and find answers to similar questions
• sign in, or create a developer account, to post your own questions, or help others with answers
• join a community of professionals with similar objectives

Register for digital onboarding

To register with digital onboarding, or get an onboarding role assigned, contact your organisation’s digital onboarding account manager or your NHS England onboarding lead.

Contact us

For help and support connecting to our APIs, to get started with an onboarding process, or to discuss your requirements in more detail, please complete our enquiry form.

To help us find the person best placed to support you, please provide as much information as possible.

Dependent upon your enquiry we may need to know:

• your application ID – for example 3ebd88d7-8cdb-79e1-96eb-14507fefffb4
• the access mode you are using
• the network mode you are using
• the environment you are using
• your organisation data service code (ODS)
• copies of request(s) and response(s) - for example headers, host, path, query parameters and any error codes

Our target is to respond to emails and developer community posts within one working day, and resolve within three working days, depending on the nature of the query.

If you're looking for help as an innovator, we recommend you use our NHS Innovation Service which aims to help you take your healthcare innovation from idea to adoption.

If you want to help us user test our service, get in touch at [email protected].

You can also suggest, comment or vote on upcoming features using our interactive product backlog.